Refund Policy
Last updated: 11 September 2026
We want you to love The Nutrition Playbook. If you don't, you get your money back. This policy applies to Core, Elite and The Nutrition Playbook Round 1, and forms part of our Terms & Conditions.
Money-Back Guarantee
If you're not happy for any reason, email us and ask for your money back. You don't need to explain why. We'll refund every payment you made during your first 10 weeks.
- When to ask: any time during your first 10 weeks, or within 14 days after your 10th week ends.
- What you get back: all payments you made in your first 10 weeks. This includes Elite members whose personalised meal plans and check-ins have already been delivered.
- What happens next: we stop all future payments and your membership ends.
- Once per person: the guarantee applies to your first membership. If you rejoin later, it does not apply again.
- One exception: the guarantee does not apply if we end your membership for breaking our community rules (section 8 of our Terms & Conditions).
How to Ask for a Refund
Email ryan@thenutritionplaybook.org with your name and the email address you joined with, and let us know you'd like a refund. We'll confirm within 2 business days. Refunds go back to your original payment method and usually arrive within 5 to 10 business days.
Minimum Commitment
All programs have a 10 week minimum commitment, which means 10 weekly payments. If you want to stop during those 10 weeks because you're not happy, the money-back guarantee covers you.
After Your First 10 Weeks
- Core and Elite continue weekly until you cancel. Round 1 moves to $79 per month until you cancel.
- You can cancel anytime by emailing us. Cancel before your next billing date and you won't be charged again.
- Payments after your first 10 weeks are not covered by the money-back guarantee, and we don't refund part weeks or part months. You keep access until the end of the period you've paid for.
- If a payment is taken after you asked us to cancel, we'll refund it.
Billing Questions
If a charge doesn't look right, email ryan@thenutritionplaybook.org with:
- Your full name and the email address you joined with
- The date and amount of the charge
- What looks wrong
We'll reply within 2 business days. Please contact us before disputing a charge with your bank, as we can usually sort it out faster.
Your Rights Under New Zealand Law
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If our service has a failure, you may be entitled to a remedy under those laws as well as this guarantee.