Privacy Policy

Last updated: 11 September 2026

The Nutrition Playbook ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it and who we share it with, in line with the New Zealand Privacy Act 2020.

1. What We Collect

Contact details: your name, email address and any other details you give us when you join, sign up for a free resource or get in touch.
Payment details: payments are handled by Stripe. We never see or store your full card number.
Health and progress information: things you choose to share for coaching, such as your goals, weight, measurements, food logs, check-ins, questionnaire answers and progress photos.
Messages and posts: what you send us and what you post in the Community Hub.
Testimonials: written stories, videos and before and after photos you submit through our testimonial page.
Website usage: information such as pages visited, browser type and approximate location, collected by our analytics tools.

2. How We Use It

To deliver your program, set your targets and coach you
To take payments and manage your membership
To contact you about your program, your account and support
To send you emails about our programs and free resources (you can unsubscribe anytime)
To share your testimonial, only where you have given us permission
To understand how our website is used and improve it

3. Who We Share It With

We do not sell or rent your personal information. We share it only with the services we use to run The Nutrition Playbook:

Stripe: payments and subscriptions
ABC Trainerize, connected through Zapier: your app account and program delivery
Kit: emails
Google (Drive and Sheets): testimonial uploads and sign-up records
Netlify: hosting our website
Google Analytics and Simple Analytics: website usage

Most of these services are based outside New Zealand, mainly in the United States, so your information may be stored overseas. We choose providers that protect personal information to a standard comparable to the Privacy Act 2020.

4. Your Photos and Testimonials

Progress photos you send us for coaching stay private. We never publish your name, photos, measurements or messages without your permission. If you have given permission and change your mind, tell us and we will remove it from our website and not use it in anything new.

5. Community Hub and Live Calls

Posts in the Community Hub can be seen by other members of your program. Live calls may be recorded and shared with members of the same program, and you are welcome to keep your camera off.

6. Keeping Your Information Safe

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of sending or storing information online is completely secure, but if a privacy breach is likely to cause you serious harm, we will tell you and the Privacy Commissioner.

7. How Long We Keep It

We keep your information while you are a member and for as long as we need it afterwards. Payment and tax records are kept for 7 years, as New Zealand law requires. When you leave, you can ask us to delete your health and progress information and photos.

8. Cookies

Google Analytics uses cookies to understand how visitors use our website. Simple Analytics does not use cookies. You can block or delete cookies in your browser settings.

9. Your Rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us and we will respond within 20 working days. If you are not happy with how we handle your information, please contact us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.

10. Under 18s

Our programs are for people aged 18 and over. We do not knowingly collect personal information from anyone under 18.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact Us

Questions about your privacy? Email us at ryan@thenutritionplaybook.org.